Returns and Refunds
Change of mind
We want you to shop with confidence, knowing that you can return your purchase if you change your mind. We will provide you with an exchange or refund if:
- You have proof of purchase (either the Tax Invoice sent with your order confirmation or Packing Slip sent with your parcel);
- You purchased the product in the last 14 days; and
- The product is in its original condition with all packaging and labels and has not been washed, worn or used.
For hygiene reasons we do not exchange or refund Quilts, Pillows, Toppers, Mattress and Pillow Protectors, Under-blankets, Pet Beds or Mattresses unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.
Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a Warranty Claim.
The benefits given to you under our 'change of mind' returns policy are in addition to other rights and remedies under the Australian Consumer Law.
For any returns for purchases where there is a 'Gift with Purchase' all gifts must be returned as well when returning the purchase.
We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. This is when the item:
a. has a problem that would have stopped you buying it had you known about the problem;
b. is unsafe;
c. is significantly different from the description or sample shown to you; or
d. does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not major, we may choose to repair the item within a reasonable time.
For Warranty Claims, proof of purchase is required, and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange, refund, compensation or repair.
Items can be returned via post to:
PO BOX 4030
Please contact our Customer Service centre via email WECARE@G2Products.com.au prior to returning it to us to get a returns ID.If you have any queries about warranties or returns, please contact our friendly Customer Service team who will be more than happy to help.